Refund policy

At Norava Wellness™, your satisfaction and safety are our top priorities. Due to the nature of our products, and for hygiene and safety reasons, we do not accept returns or issue refunds on any supplement purchases — except in cases where the product arrives damaged or defective.

Defective or Damaged Products

If you receive a damaged or faulty product, please contact us within 7 days of delivery. To process your request, we require clear photographic evidence of the damage.

Once your claim is reviewed and approved, we will either:

- Send a replacement product, or
- Issue a full refund to your original payment method or bank account.

Refunds will be processed within 4–7 working days from the date your return request is approved.

Items Lost in Transit

While most orders arrive within the expected delivery time, delays may occasionally occur due to customs checks or courier issues.

If your order has not arrived 10 business days after the end of our estimated delivery window, please reach out to us. Once we confirm the package is lost in transit, we will offer a replacement or full refund.

Refunds for lost items are typically processed within 4–7 working days after approval.

Returns

For hygiene and safety reasons, we do not accept returns on any supplement products once shipped. This policy ensures the safety and integrity of all Norava Wellness customers.

Lost or Stolen Packages

Norava Wellness is not responsible for lost or stolen packages that have been confirmed as delivered to the shipping address provided at checkout.

Upon request, we can share delivery confirmation, tracking details, and carrier information so you can follow up directly with the shipping provider.

Contact Us

If you have any questions or concerns regarding your order, please contact our support team at info@noravawellness.com

We're always here to help and ensure you have the best possible experience with Norava Wellness™.